Frequently Asked Questions
To answer some questions you may have about our Hosting Services, we have prepared some questions and answers below.
If there is a question that you have that we have not answered below then please Contact Us.
Q. How long will it take to set up my web hosting account?
A. Your web hosting account will be setup instantly, provided your paypal payment went through without error.
Q. What information do you require to set up my web hosting account?
A. We will require details of the domain or domains you wish to be hosted.
Q. What information will I receive once the web hosting is set up?
A. We will send you a Welcome email that will provide you with all the instructions necessary to logon to your control panel, set-up email and upload your website.
Q. When I enter my domain name all I can see is the placeholder page. How do I remove it?
A. You need to FTP to your web space, goto the httpdocs directory of the account and delete the index.php file.
Q. Can I transfer my web hosting from another company to you?
A. Yes. However, please check the server requirements for your website or contact us if you are unsure whether our server will be appropriate for hosting your website.
Q. How long does it take for my domain name to be available?
A. Domain transfers can take several days to propagate throughout the Internet and Cleverhosting has no control over this process. However, it's generally pretty quick.
Q. I don't have a domain name do I need one for a web hosting account?
A. Yes you will. You can purchase a domain name from our website before purchasing a web hosting package.
Q. If I already have a domain name, can I still host with you?
A. Yes. All we need is the domain name to set-up your web hosting account.
Q. Can I transfer my domain name to you?
A. Yes, if you need assistance with this, please contact us.
Q. What is your domain name IPS TAG?
A. Our domain name IPS TAG is 'TUCOWS-CA'
Q. If I want to transfer my domain name to another company, what do I need to do?
A. You need to log a support ticket on our Helpdesk and tell us what IPS TAG you require the domain changing to and we will change it for you.
Q. How long does it take to transfer a domain?
A. Once the transfer has been submitted, it can take anywhere from 24-72 hours.
Q. Do you offer domain parking?
A. Yes we do. If you wish to use this service, please contact us.
Q. How do I renew my domain name?
A. You will be notified by email reminders 90, 60, 40 and 5 days before it expires to the email address you placed with your original order. Please contact us if you want to renew your domain name.
Q. Do you offer an easy access control panel?
A. Yes, each account comes with the leading control panel Plesk, allowing you to manage your web hosting account.
Q. Is there any documentation about the Control Panel?
A. Information about your Website Control Panel is available here:
http://www.parallels.com/uk/products/plesk/docs/
Q. How can I see how many visitors I am getting?
A. You will have access to Web Statistics within Plesk which provides a comprehensive record of site statistics.
Q. Can I use CGI scripts on my website?
A. Yes, you can use PHP or CGI scripts. Your account comes with a number of pre-installed scripts.
Q. Which databases do you support?
A. We support MySQL. MySQL is the world's most popular open source database, recognized for its speed and reliability.
Q. Do you support FTP?
A. Yes, we support FTP. We recommend you use FileZilla, CUTE FTP, WS FTP, or FlashFXP.
Q. Do you offer phpMyAdmin for database administration?
A. Yes! phpMyAdmin comes pre-installed into your control panel.
Q. Can I access my account using SSH or Telnet?
A. Unfortunately, we do not provide SSH or Telnet access to your account for security reasons.
Q. Do you offer dial up Internet Access?
A. No, we do not offer dial up Internet Access. Our team is focused on providing lightning fast affordable web hosting.
Q. Do you allow adult content websites?
A. No, we do not allow adult content websites. A clear guideline can be found in our Terms and Conditions.
Q. Are there any other general restrictions?
A. In general we do not allow sites whose primary purpose is heavy file downloads or transfer. We must have this restriction to ensure that all users receive fast, dependable service. Transfer only sites put an undue burden on our servers.
Q. Do you support ASP?
A. No. We only support Linux (Unix) applications.
Q. How often can I update my website?
A. All Cleverhosting accounts come with unlimited 24/7 access to update your website.
Q. How often are the backups done?
A. We backup our servers everyday, but as an added precaution, we recommend you back up your site on a regular basis.
Q. Do you put adverts on my website?
A. No, we never put adverts on any sites hosted.
Q. Can I upgrade my account or add more features?
A. Yes, you can upgrade to a new plan at anytime.
Q. Will I be able to use your SSL certificate or do I have to purchase my own?
A. You will have to purchase an IP address from us for your SSL site, and then you can either generate a certificate yourself or purchase one.
Q. What is the preferred method of payment?
A. Currently our only accepted form of payment is through PayPal.
Q. What currency can I order my web hosting in?
A. We price in AUD, CAD, CNY, EUR, GBP, HKD, JPY, KRW, NZD, SGD, USD, ZAR.
Q. Are my payment details secure?
A. Yes. All online payments are processed through PayPal.
Q. Can I host a commercial website?
A. Yes, you can host a commerical site with us. The Business package is best suited for this purpose.
Q. Do you provide technical support?
A. Yes, we provide 24/7 technical support via an online Helpdesk email ticket system.
Q. Do your web hosting packages support DreamWeaver?
A. Yes they do.
Q. I have an Apple Mac, can I use the Plesk Control Panel?
A. Yes, Apple Mac's can use this control panel.